Operations
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Operations
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Airport Operations
The Airport Operations department keeps our airports running smoothly through planning, organization and supervision.
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Network Operations
The Network Operations department helps us run a safe, reliable airline with positions in aircraft routing and dispatching, crew scheduling, air traffic control and more.
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Flight Operations
Join the respected ranks of United pilots while helping us keep our flights safe, on-time and efficient.
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Technical Operations
Technical Operations is the maintenance, repair and overhaul division of United. The department includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.
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Aviate
Aviate is our industry-leading pilot development program offering both aspiring and established pilots a more direct path to a United flight deck.
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United Cargo
Whether they’re delivering suitcases, packages or mail, United Cargo transports goods to their final destination safely and responsibly.
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Inflight Services
Our Inflight Services team includes flight attendants and those that support them. Flight attendants can see the world while interacting with travelers and fellow employees, and are essential to providing comfort, service and safety on our flights.
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United Express
United Express® is an important part of the United network, providing flights to smaller cities. This department ensures safe and profitable operations by selecting and managing airline partners and ground handlers.
Operations Support
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Aviation Support
Help ensure the quality of our flight operations. This can include auditing processes and procedures, implementing corrective action request programs, formal audit reporting and risk management support.
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Fuel Technical Support
Our Fuel Technical Services department ensures that our aircraft are fueled and ready to fly by providing quality, on-specification jet fuel safely and dependably.
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Corporate Safety/Medical
Our Corporate Safety division implements medical programs and workers compensation, helps employees dealing with lost time to injury and more.
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Ground Safety
Keep our co-workers safe by preventing injuries and aircraft damages. The Corporate Ground Safety department is made up of the Industrial Hygiene/Data and Program Integration teams.
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Customer Contact Center
The Customer Contact Center is the go-to contact for customers who have questions about their travel, their MileagePlus accounts and more. This department also helps customers book and manage reservations.
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Operations Analysis
The Operations Analysis department helps improve the performance of our operations by developing and implementing operational standards and goals.
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Emergency Response
The Emergency Response teams develop, maintain and practice our emergency plans to ensure readiness in the face of any emergency event.