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German - Cargo Reservation Specialist Foreign Language

Req #: CGO00000019-BS
Location: Houston, TX US
Job Category:Airport Operations / Cargo

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United Cargo

Whether they're delivering suitcases, packages or mail, United Cargo transports goods safely and responsibly to their final destination.

Job overview and responsibilities

  • Support the EMEIA cargo internal and external customers with bookings and support related questions
  • The successful candidate will need to be able to speak, read and write in German
  • Help maintain service level standards, by answering phones in a timely and professional manner
  • Provide accurate information to customers, as it pertains to rules, regulations, rates and acceptance of all cargo products while providing excellent customer service to internal/external customers
  • Book EMEIA International cargo shipments, for external and internal customers
  • Track and trace cargo shipments, within the United system as needed



  • High school diploma or GED equivalent
  • Must be able to speak, read and write German
  • Must be able to complete a full-time 6-week training class with a 90% or better passing grade
  • Will be required to attend additional and re-current training classes as needed
  • Proven decision making skills, including follow-up and follow-through skills
  • Successful individual should be detail oriented and be able to make good judgment calls when necessary
  • Minimum typing skills of 20 wpm
  • Excellent customer service skills required, with 2-3 years of customer service experience
  • Must be willing to work in a 24-hour operation, 365 days per year, including the working of Holidays
  • Flexibility is a must, as your work hours and days may change up to 4 times per year
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position


Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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