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Customer Service Representative - Temporary Part-Time

Req #: NRT00000068-GH
Location: Tokyo, 13 JP
Job Category:Customer Service

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Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.


Job overview and responsibilities

The position is Temporary Part Time CSR of 6 hours/day working and subject to contract renewal on every 12 months.

  • Checking-in and processing of passengers and baggage onto flights
  • Ensuring that passengers are in possession of valid documentation for travel
  • Meeting and boarding flights, assisting passengers wherever required
  • Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
  • Professional service to our customers, both internal and external 
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.




  • College degree or equivalent work experience
  • Passion for good customer service
  • Excellent verbal and written communication skills both in English and Japanese under business environment
  • Minimum 1 year experience in airport operational environment and have knowledge about Customer Service
  • Must have the ability to work as shift and weekends
  • Must be legally authorized to work in Japan for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position


  • Previous airline/airport operations experience
  • Minimum 1 year working experience at airport for US air carriers
  • SHARES / Experience in computer software applications


Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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