2 United Employees discussing airplane maintenance
Apply Now    

Director - Information Technology, Disaster Recovery

Req #: WHQ00012511
Location: Chicago, IL US
Job Category: Information Technology
We have a wide variety of career opportunities around the world — come find yours.
Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.

Job overview and responsibilities
The Director- IT Disaster Recovery has overall accountability for the United Airlines Disaster Recovery Plans for IT systems.  They manage the development and implementation of the policies and procedures for disaster recovery plans, application recovery plans and technical recovery plans.  They partner with our 3rd party vendors to deliver, manage & coordinate testing plans with various operational and support groups within IT.  
Primary Responsibilities:
  • Program manage the overall United Disaster Recovery Plan implementation inclusive of infrastructure, application and process components.
  • Provide visionary and strategic direction for the United Disaster Recovery Plan including (but not limited to) site failover, application level failover, data center strategy, & cloud initiatives.
  • Lead internal and external teams to enhance and grow the United Disaster Recovery Plan.
  • Lead the ongoing operational run of the United Disaster Recovery plan to include integration of incident, change and problem management.
  • Orchestrate the execution of the disaster recovery plan(s) when a business or IT disruption occurs and a disaster is declared.
  • Partner with peers in the infrastructure and application teams to advance the Disaster Recovery program
  • Collaborate with IT Operations to ensure replication occurs and processes are active and efficient.
  • Lead tabletop exercises throughout the year to simulate application recovery.
  • Create and modify Technical Recovery Plans in coordination with Application Development teams.
  • Partner with Risk Management to coordinate Business Recovery Plans with the IT Disaster Recovery exercise. 
  • Assume operations leadership responsibility for data center disaster recovery, with a major focus on
    • Ensuring the adequacy of end-state production recovery environments
    • Meeting all strategic planning deliverables
    • Vendor management of our Vendor partners
    • Coordinating the activities of technology resources with key business units and development groups as required
  • Perform business impact analysis of IT all systems and publish IT DR Strategy
  • Organize and coordinate a data center disaster recovery test on a quarterly basis.  Perform post-mortem lessons learned and coordinate the remediation of  issues found during testing
  • BS or BA degree (preferably in a management or technology related field) or any combination of equivalent education, experience, and formal training that allows the candidate to meet the requirements of the job
  • 8+ years’ experience either establishing or running an IT Disaster Recovery program and/or business continuity program.
  • 8+ years’ experience running Disaster Recovery tabletops and/or failover exercises
  • Proven experience interacting with executive leadership from creating and drafting decks to presenting updates and action plans.
  • Proven experience managing a data center move and/or consolidation program
  • Proven experience as a program/project manager


Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

Apply Now