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Director - Security Incident Response

Req #: WHQ00012154-ZN
Location: Chicago, IL US
Job Category: Information Technology

Director – Cyber Security Incident Response

United Airlines is seeking talented people to join the IT Security, Risk, and Compliance team. This team helps to protect the information of our customers and employees and reduce business risk through strong cyber security practices.

Job overview

Come join a leading information security team in the aviation sector to help protect our customers and employees!

The Director – Security Incident Response, within our cyber Security Operations Center (SOC) is responsible for incident response and monitoring activities across United’s environment. This person is a key component of the cyber security posture of the company and they work to keep leadership advised of current incident response activities as well as reporting on past engagements.

If you're looking to further develop your skills through a variety of challenges and perform impactful work, this job is for you!

 Job Responsibilities:

  • Lead a team of incident response, forensics, and threat hunting professionals ensuring maximum availability of incident response assets at any time

  • Engage with leadership throughout the IT division and business organizations to ensure timely remediation and incident resolution while aligned with business needs

  • Provide vision, structure, and innovation for the incident response function at United, expanding the capabilities of the company year over year 

  • Align incident response program strategy with enterprise goals and values

  • Remediate enterprise assets (on- and off-premise) from cyber security threats

  • Manage documentation efforts to make repeatable incident response playbooks for common incidents




  • A Bachelor's degree in a related field or any combination of equivalent education, work experience, and formal training that allows the candidate to meet the requirements of the position

  • People management and leadership skills

  • Executive communication skills

  • Effective Program Management skills

  • Expertise in relationship building with partners

  • Exemplary interpersonal communications (both written and verbal) skills

  • Ability to lead by example and influence change

  • Good understanding of Information Security standards, frameworks, and best practices

  • Experience working with IT infrastructure and development teams

  • At least three years of experience as a people manager and team leader

  • At least five years of experience with cyber security incident response

  • Demonstrated success at program management and managing consulting efforts

  • Ability to maintain composure under pressure 


  •  A computer-science or cyber security related BS or BA degree is preferred
  • CISSP and/or relevant SANS certifications are preferred
  • Experience in the aviation or critical infrastructure sectors 


  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Candidate must currently have or meet the requirements to obtain a US Government SECRET security clearance

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT 










Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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