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Intern - Loyalty (Summer 2018)

Req #: WHQ00011896-MH
Location: Chicago, IL US
Job Category: Intern - MBA & Undergrad

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Loyalty Overview
United’s Loyalty department is a multi-discipline organization responsible for all aspects of the customer loyalty experience.  Loyalty is responsible for delivering products and services to customers throughout the travel journey that drive customer engagement and loyalty. The group designs the program structure and benefits of the MileagePlus program. The loyalty department is responsible for creating partnerships with valuable entities to extend the value of the program beyond the customer flight, and into consumers’ daily activity. The loyalty department works with other Star Alliance partners to ensure the availability of its products and services while MileagePlus customer travel with them.
 
Job Description
The Loyalty department has a number of exciting intern opportunities this summer. Interns will be placed in the following areas:
  • Loyalty Partnership Development and Management – This area of business is responsible for bring on new partners as well as increasing member engagement with current partners both in terms of earning and using miles
  • Loyalty Premier Program and Member Benefits – The focus of this area is increasing member’s spend on United and enhancing the experience and engagement of members through benefits
  • Loyalty Program Operations – This area consistently works to improve our operational procedures, speed to market, and flexibility
  • Loyalty Currency Management – The focus of this area is to drive member engagement by offering a competitive set of airline reward options




 

Required 

  • Highly organized and self-motivated, with excellent interpersonal skills
  • Must be a current undergraduate student pursuing a bachelors degree in business, economics, industrial engineering, or related area of study
  • Excellent written and verbal communication and presentation skills; must be comfortable talking to and collaborating with a variety of stakeholders
  • Proven proficiency with Microsoft Excel and PowerPoint
  • Experience using statistical tools such as R, SPSS, or SAS, querying large databases (i.e. SAS,SQL)
  • Positions will be based in Chicago, IL
  • Must be legally authorized to work in the United States for any employer without sponsorship now or in the future
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

 

 


 

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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