2 United Employees discussing airplane maintenance
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Intern - Statistics and Operations Research (Chicago - Summer 2018)

Req #: WHQ00011284-KA
Location: Chicago, IL US
Job Category: Intern - MBA & Undergrad
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Continuous Improvement and Enterprise Optimization
CIEO focuses on how we can advance the quality and efficiency of what we do across our operations and around the world.
Job overview and responsibilities
Interns will work with various business units along with Analyst/Sr. Analysts in the CIEO division using analytical, technical, and consulting skills complete value-added projects at United Airlines. Work may include measurement & analysis (time and motion studies), statistical data analysis, process improvement applying continuous improvement concepts (including process mapping), and the development and validation of operations models. Interns are also expected to gain an understanding of both United as a business and how it generates value for its customers.
  • Analyzing and gathering data of United’s various operations to make fact-based, data-driven recommendations
  • Using computer and technical skills, e.g. Excel and VBA, to create tools for use by other departments
  • Utilizing simulation techniques in SIMIO/ARENA to analyze & improve business  processes
  • Performing measurement and analysis (time and motion studies) in different environments: airports, maintenance, customer contact centers
  • Present compelling findings to business divisions leading to material improvements
  • Excellent analytical and problem solving skills
  • Proficiency with Excel and other Microsoft Office products
  • Experience with SIMIO/ARENA, Minitab, Visual Basic (VBA), and other programming tools is preferred
  • Strong interpersonal skills with focus on teamwork
  • Must be a current undergraduate (Junior/Senior)/graduate student with a major in Industrial Engineering, and have completed courses in basic industrial engineering and statistics  
  • Internship requires at least a five month commitment; target start dates are July 2018 and January 2018
  • Positions are based in Chicago, IL (travel may be required, up to 50-60%)
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualifications
  • Reliable, punctual attendance is an essential function of the position


Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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