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Account Service Representative – Atlantic Region Sales

Req #: LHR00000313-A-CA
Location: London, ENG UK
Job Category: Sales

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Sales


Join the largest revenue-generating department at United. Our Sales teams work closely with travel agencies, United travel departments and corporate clients.

 

Job overview and responsibilities

 

The role is responsible for maximizing the contracted/managed agent and corporate customer experience by offering comprehensive service and sales support. The role is an integral part of sales and compliments field sales efforts by handling service-related issues and achieving a mutually beneficial resolution for the travel trade, customers and United.

  • Provide inside sales support via telephone and email to travel agency and corporate accounts across multiple European markets

  • Serve as the primary point of contact for service related issues within Europe’s sales organisation for United’s contracted agent and corporate customers

  • Provide reservation-related (PNR) and post-ticketing assistance to contracted agents and corporate customers; to offer innovative solutions that create win/win situations for both the customer and United Airlines

  • Provide timely and informative responses to contracted agent, corporate customers and field sales inquiries in a professional manner

  • Coordinate with other United divisions (i.e. baggage, reservations etc.) to mediate and resolve customer issues

  • Track services offered to the customers

  • Ensure the highest level of customer services is maintained

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

 

 

 

Required

  • Bachelor's degree or 4 years' equivalent work experience

  • Good PC skills, particularly with Word, Outlook and Excel

  • Must be fluent in English and at least one of the following European languages : French, Portuguese, Dutch, German, Italian and Spanish (written and spoken)

  • Flexible to work shifts between 8 am and 6 pm Monday to Friday including public holidays on a rota basis

  • High level of customer service skills via phone and email

  • Must be legally authorized to work in the United Kingdom for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position 

Preferred

  • Ticketing knowledge up to the level of BA1 / BA2 plus knowledge of GDS systems

  • Previous airline or travel agency experience

     

 

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