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Senior Analyst – Industrial Engineering

Req #: SFO00011285-AO
Location: San Francisco Airport, CA US
Job Category: Continuous Improvement Enterprise Optimization

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 Job overview and responsibilities 

Support United’s business plan harmonizes business processes, improves customer service, efficiency, productivity and cost effectiveness.


Value Creation :

  • Understand client’s business and value stream
  • Apply analytical rigor and a data driven approach to assess current state and develop alternatives
  • Accountable for selecting a technical approach that’s in line with expected benefits
  • Duties include: Develops more practical business insights
  • Designs analytic plan/develop hypotheses to test
  • Interprets results and set next steps
  • Understands limitations of analysis (what it can and cannot be used for)
  • Understands the intuition behind the numbers (i.e. does it make sense?)

Service Delivery :

  • Build and maintain positive relationships with front line employees and stakeholders
  • Propose ways to synthesize multiple and possibly divergent viewpoints into an action plan
  • Develop slides that fit into a storyline
  • Take initiative to share relevant project information with internal leadership and clients
  • Confidently and effectively communicate to Sr. Manager and Director level
  • Develop and deliver presentations aligned with CIEO standards

Project Management :

  • Understand clearly the project scope and objectives
  • Develop realistic tasks to achieve project objectives
  • Identify risks and dependencies on the proposed tasks
  • Execute to plan. Update project lead and stakeholders on a regular basis
  • Achieve the realization of expected benefits within the project timeline



  • BS Industrial Engineering
  • Demonstrates proficiency/experience with any structured programming languages/simulation (e.g. C++, SAS, Python, Simio); Excellent Communications skills
  • Highly proficient in MS Office and in statistical software (Minitab, JMP)
  • Working knowledge of project management discipline
  • Minimum 2 years professional experience in Industrial Engineering
  • Excellent communication skills


  • Related discipline involving quantitative analysis with emphasis on TQM, Lean or Six Sigma
  • Green Belt from a recognized institution
  • Knowledge of simulation tools, SQL, CAD, VBA;TQM, Lean or Six Sigma
  • TQM, Lean or Six Sigma experience in industry
  • Leadership potential
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position




Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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