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Reservation Sales and Service Representative - Language Desk - Hebrew

Req #: NHC00000219-GH
Location: Houston, TX US
Job Category:Reservations - Line
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Customer Contact Center


The Customer Contact Center is the go-to contact for customers who have questions about their travel, their MileagePlus accounts and more. This department also helps customers book and manage reservations.

Job overview and responsibilities

  • Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquiries from customers
  • Efficiently handle special requests; assist all customers including those with disabilities using United guidelines
  • Utilize customer service and sales techniques to effectively address customer needs
  • Consistently deliver a standard-setting product to our customers
  • Maintain statistical excellence in all areas to support productivity goals
  • Be accountable for all scheduled telephone time to meet service level goals
  • Maintain an ergonomically correct work area
  • Must possess a high school diploma/GED or equivalent

  • Must be fluent in Hebrew (written and spoken) (language assessment test will be administered)

  • Must be fluent in English (written and spoken)

  • Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging)

  • Excellent written and verbal communication skills

  • Excellent listening skills

  • Previous customer service experience

  • Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays

  • Must be able to attend a full-time (8 ½ hour) training class within a 24 hour period in the Reservations Office in Greenspoint

  • Must be 18 years of age or older

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

  • Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules

  • Must be able to pass a 10-year security background check


  • Previous sales experience



Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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