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Scrum Master - IT Software - Customer Travel Solutions

Req #: HQS00001071-AM
Location: Houston, TX US
Job Category: Information Technology
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Information Technology

The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions.
Scrum Master – IT Software - Customer Travel Solutions

Seeking a versatile, self-driven software/Agile craftsman for the role of IT Software Scrum Master.  In this role you’ll help build an environment that delivers complex products with elegant solutions utilizing a continuous delivery process.  You’ll  be responsible for leading the Agile transformation within United and the practices promoting accountability and transparency across all levels of the organization. As an Scrum Master you should be passionate about group dynamics and not afraid to raise issues and drive change. A successful candidate will need to be a thought leader, understand Servant Leadership principles and have an insatiable appetite for learning new things while improving existing ones.  
  • Define, develop and implement ongoing improvement of Agile practices (with an emphasis on Scrum) within the organization
  • Effectively provide either positive or negative feedback to team members in a way that promotes growth and development
  • Support and educate Scrum teams how to become Agile
  • Help build and contribute to an environment where continuous improvement of the software development process is the focus and everyone’s common goal is to deliver outstanding value to our customers utilizing the most optimal path
  • Liaison with external teams to help improve development or testing activities
  • Provide all support to the team using a servant leadership style whenever possible, and lead by example
  • Bachelor’s degree in Computer Science, Information Technology and/or equivalent work experience required
  • CSM or CSD preferred
  • Solid understanding of Agile/Scrum/Kanban practices
  • Good understanding of SDLC
  • Knowledge and/or experience with widely successful Agile techniques: User Stories, TDD, Agile Games
  • Facilitating discussion, decision making, and conflict resolution
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Excellent communication and mentoring skills
  • Excellent problem solving and analytical skills Strong self-motivation, and the ability to work effectively with limited guidance when necessary
  • Experience performing the Scrum Master role for a minimum of 3 years on a software Scrum Team
  • Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous burn down techniques, numerous Retrospective formats, handling bugs, etc.)
  • Willing and able to travel as needed for business required (Up to 10%)
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position




Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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