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Senior Manager - Continuous Improvement

Req #: SFO00009964-AO
Location: San Francisco, CA US
Job Category: Continuous Improvement Enterprise Optimization

 

Overview: 

 

The primary role of Senior Managers of Continuous Improvement (CI) is to lead a team of CI experts responsible for delivering key initiatives consistent with United’s Route Map, partnering with cross functional leadership among multiple locations and divisions. Senior Managers of CI proactively benchmark and implement best practices across the system.  Provide leadership, mentoring and training to all levels and functions on the use and practice of the CI methodologies and tools.  Focus on performance and constantly strive to eliminate waste, improve customer satisfaction, and reduce defects. Act as thought partners with business leadership to select, scope and prioritize CI initiatives. 

 

Responsibilities 

  • Leads a team of CI experts responsible for delivering key initiatives consistent with United’s Route Map, partnering with cross functional leadership among multiple locations and divisions

  • Acts as a thought partner with business leadership to select, scope and prioritize CI initiatives.

  • Benchmarks and implements best practices across the system

  • Provides leadership, mentoring and training to all levels and functions on the use and practice of the CI methodologies and tools

 

 

Knowledge and Skills  

  • Demonstrated leadership skills

  • Knowledge of LSS toolkit

  • Excellent oral and written communication

  • Strong influencing skills

  • Strong conflict resolution skills

  • Minitab  

Experience

 

Required

  • 2 years of experience in full-time continuous improvement role

  • Experience in large scale and diverse process improvement implementations

Preferred 

  • Project Management

  • 5 years of LSS experience

  • 3+ years of work experience using statistical analysis

  • 2+ years of supervisory experience

  • 3+ years of airline business experience

  • 3+ years of diverse CI portfolio implementation

  • Strong GB and BB certification, i.e. 60% or higher

  • 1+ years GB and BB training experience 

Other 

  • Must be legally authorized to work in the United States for any employer without sponsorship

  • Successful completion of interview required to meet job qualification

  • Reliable, punctual attendance is an essential function of the position

 INDUAL


 

 

 

 

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